Privacy Policy

This Privacy Policy explains how Pizza Ranch ("we," "us," "our," or "the Company") collects, uses, discloses, and safeguards your personal information when you visit our website ranchs-spizza.click, place orders, use our services, or otherwise interact with us. Please read this policy carefully. By using our website or services, you agree to the practices described in this Privacy Policy.

We are committed to protecting your privacy and handling your personal information with transparency and care. This policy is designed to comply with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other relevant consumer protection regulations.

If you have any questions about this Privacy Policy, please contact us using the information provided at the end of this document.

1. About Us

Pizza Ranch operates a food service business dedicated to delivering high-quality pizza and other food products to our valued customers. Our contact information is as follows:

2. Information We Collect

We collect various categories of information when you interact with our website and services. The information we collect depends on how you use our platform and what you choose to provide to us.

2.1 Personal Information You Provide Directly

When you create an account, place an order, contact us, or otherwise interact with our services, you may provide us with personal information, including but not limited to:

• Identity Information: Your full name, username, or similar identifiers.
• Contact Information: Email address, telephone number, billing address, delivery address, and other contact details.
• Account Credentials: Username and password for account registration and login purposes.
• Payment Information: Credit card numbers, debit card information, billing details, and other financial data necessary to process your orders. Note that full payment card details are processed by our PCI-DSS compliant third-party payment processors, and we do not store complete card numbers on our servers.
• Order Information: Details about the food items you order, special instructions, delivery preferences, and order history.
• Communications: Records and copies of your correspondence with us, including emails, chat messages, and customer support interactions.
• Preferences: Your dietary preferences, favorite orders, saved addresses, and other personalization settings you provide.
• Feedback and Reviews: Information you provide when you submit reviews, ratings, surveys, or participate in promotional activities.

2.2 Information Collected Automatically

When you visit our website or use our digital services, we automatically collect certain technical and usage information, including:

• Usage Data: Pages visited, links clicked, time spent on pages, navigation paths through our website, search queries made on our site, and features used.
• Device Information: IP address, browser type and version, operating system and version, device type (desktop, mobile, tablet), screen resolution, and device identifiers.
• Log Data: Server logs that record your requests to our servers, including date and time of access, pages requested, and referring URLs.
• Location Data: General geographic location derived from your IP address. If you grant permission through your browser or device settings, we may also collect more precise GPS-based location data to facilitate delivery services.
• Cookie and Tracking Data: Information collected through cookies, web beacons, pixel tags, and similar tracking technologies. Please see Section 7 of this policy for more information about our use of cookies.

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social Media Platforms: If you choose to connect your social media account or log in using a social media platform (such as Google or Facebook), we may receive certain profile information as permitted by your social media account settings.
• Payment Processors: Our payment processing partners may provide us with transaction confirmation details and limited financial information necessary to complete your orders.
• Delivery Partners: Third-party delivery services may provide us with information related to the fulfillment of your orders.
• Analytics Providers: We may receive aggregated or anonymized data from analytics providers to help us better understand usage patterns on our website.
• Marketing Partners: We may receive information from advertising networks and marketing partners in connection with our promotional campaigns.

2.4 Sensitive Personal Information

We may collect certain categories of sensitive personal information as defined under the CCPA/CPRA, such as precise geolocation data (when you permit location access for delivery purposes) and financial account details (for payment processing). We use such sensitive information only for the purposes for which it was provided and take additional precautions to protect it.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

3.1 Providing and Managing Our Services

• To process and fulfill your food orders, including managing payment and delivery logistics.
• To create, maintain, and manage your account on our platform.
• To communicate with you regarding your orders, account status, and other service-related matters.
• To provide customer support and respond to your inquiries, complaints, and feedback.
• To facilitate delivery services, including sharing necessary information with delivery partners.
• To apply loyalty rewards, discounts, and promotional offers applicable to your account.

3.2 Improving Our Services

• To analyze usage patterns, trends, and preferences to improve the functionality and user experience of our website and services.
• To conduct research and analytics to understand customer behavior and develop new menu items and features.
• To diagnose and fix technical issues, bugs, and performance problems with our platform.
• To test and develop new features, tools, and improvements to our services.

3.3 Marketing and Communications

• To send you promotional offers, newsletters, special deals, and information about new menu items, if you have opted in to receive such communications.
• To personalize the content and advertisements you see on our website and on third-party platforms, based on your interests and usage history.
• To conduct sweepstakes, contests, and other promotional activities in which you may choose to participate.
• To measure the effectiveness of our marketing campaigns and advertising efforts.

3.4 Legal and Compliance Purposes

• To comply with applicable federal and state laws and regulations.
• To enforce our Terms of Service and other agreements.
• To detect, investigate, and prevent fraudulent transactions, unauthorized access, and other illegal activities.
• To respond to lawful requests from government authorities, law enforcement agencies, or courts.
• To protect the rights, property, and safety of Pizza Ranch, our customers, and the public.

3.5 Business Operations

• To manage our internal business operations, including accounting, auditing, and recordkeeping.
• To evaluate and carry out potential business transactions such as mergers, acquisitions, or asset sales.
• To train our staff and improve our customer service capabilities.

4. Legal Bases for Processing (Where Applicable)

Depending on your location and applicable law, we process your personal information on the following legal grounds:

• Contract Performance: Processing necessary to fulfill your orders and deliver the services you have requested.
• Legitimate Interests: Processing necessary for our legitimate business interests, such as fraud prevention, network security, improving our services, and marketing to existing customers, where such interests are not overridden by your privacy rights.
• Legal Obligation: Processing necessary to comply with applicable laws and regulations.
• Consent: Where required by law, we will obtain your explicit consent before processing certain types of personal information, such as sending marketing emails or using non-essential cookies.

5. Sharing Your Information with Third Parties

We do not sell your personal information for monetary compensation. However, we may share your information with third parties in the following circumstances:

5.1 Service Providers

We work with trusted third-party service providers who assist us in operating our business and delivering our services. These include:

• Payment Processors: Companies that securely process payment card transactions on our behalf.
• Delivery Partners: Third-party delivery services that help fulfill your food orders.
• Cloud Hosting Providers: Companies that provide the infrastructure and servers that host our website and data.
• Analytics Providers: Companies such as Google Analytics that help us analyze website traffic and user behavior.
• Email Service Providers: Companies that manage our email communications, including order confirmations and marketing messages.
• Customer Support Tools: Platforms that help us manage customer support tickets and communications.
• Marketing and Advertising Platforms: Networks that help us deliver targeted advertising campaigns.

All service providers are required by contract to maintain the confidentiality and security of your personal information and are prohibited from using it for any purpose other than providing services to us.

5.2 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or substantially all of our assets, your personal information may be transferred to the acquiring party. We will notify you of any such change in ownership or control of your personal information and provide you with choices regarding your information.

5.3 Legal Requirements and Safety

We may disclose your personal information if we believe in good faith that such disclosure is necessary to:

• Comply with a subpoena, court order, legal process, or other lawful government or law enforcement request.
• Enforce our Terms of Service or other agreements, or investigate potential violations.
• Detect, prevent, or address fraud, security vulnerabilities, or technical issues.
• Protect the rights, property, or safety of Pizza Ranch, our customers, or the public, as required or permitted by law.

5.4 With Your Consent

We may share your personal information with other third parties when we have obtained your explicit consent to do so.

5.5 Aggregated or Anonymized Data

We may share aggregated, anonymized, or de-identified data that cannot reasonably be used to identify you with third parties for research, marketing, analytics, or other purposes.

6. Data Security

We take the security of your personal information seriously and implement a variety of technical, administrative, and physical measures to protect your data from unauthorized access, use, alteration, or disclosure.

6.1 Security Measures

• Encryption: We use industry-standard Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our servers.
• Access Controls: Access to personal information is restricted to authorized employees and service providers who need the information to perform their job functions.
• Password Protection: User account passwords are stored using strong cryptographic hashing algorithms and are never stored in plain text.
• Regular Security Audits: We conduct periodic security reviews, vulnerability assessments, and penetration testing to identify and address potential security risks.
• Payment Security: Payment card information is processed through PCI-DSS (Payment Card Industry Data Security Standard) compliant payment processors. We do not store full credit card numbers on our systems.
• Incident Response: We maintain a data breach response plan to promptly address any security incidents and notify affected individuals and authorities as required by applicable law.

6.2 Limitations

While we implement robust security measures, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee the absolute security of your personal information. In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and the appropriate regulatory authorities in accordance with applicable law, including the requirements under relevant state breach notification laws.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website usage, and support our marketing efforts.

7.1 Types of Cookies We Use

• Essential Cookies: These cookies are strictly necessary for the operation of our website, including enabling you to log in, add items to your cart, and complete purchases. These cannot be disabled without affecting the functionality of the site.
• Analytics Cookies: These cookies help us understand how visitors interact with our website by collecting anonymized information about pages visited, time spent, and navigation paths. We use tools such as Google Analytics for this purpose.
• Functional Cookies: These cookies allow our website to remember your preferences, such as your saved address, preferred language, and previous order history, to provide a more personalized experience.
• Marketing and Advertising Cookies: These cookies are used to deliver relevant advertisements to you on our website and on third-party platforms. They track your browsing activity to measure the effectiveness of our marketing campaigns.

7.2 Managing Cookie Preferences

You can control and manage cookie settings through your browser settings. Most browsers allow you to refuse, delete, or receive alerts before cookies are stored on your device. Please note that disabling certain cookies may affect the functionality of our website and limit your ability to use some features.

You may also opt out of interest-based advertising by visiting the Network Advertising Initiative (NAI) opt-out page at optout.networkadvertising.org or the Digital Advertising Alliance (DAA) opt-out page at optout.aboutads.info.

For more detailed information about our use of cookies and how to manage them, please refer to our Cookie Policy.

8. Your Privacy Rights

Depending on your state of residence within the United States, you may have certain rights regarding your personal information. We are committed to honoring these rights in accordance with applicable law.

8.1 Rights Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA)

If you are a California resident, you have the following rights under the CCPA and CPRA:

• Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources from which we collected it, the purposes for which we use it, and the third parties with whom we share it.
• Right to Delete: You have the right to request that we delete personal information we have collected about you, subject to certain exceptions (such as information needed to complete a transaction or comply with legal obligations).
• Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising purposes. You can exercise this right by clicking on the "Do Not Sell or Share My Personal Information" link on our website or by contacting us directly.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use and disclosure of your sensitive personal information to uses necessary to provide the services you requested.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you services, charge you different prices, or provide a lower quality of service because you exercised your privacy rights.

8.2 Rights Available to Residents of Other States

Residents of Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), Utah (UCPA), and other states with applicable privacy laws may also have rights including the right to access, correct, delete, and port their personal information, as well as the right to opt out of targeted advertising. We will honor these rights in accordance with applicable state law.

8.3 General Privacy Rights

Regardless of your state of residence, we offer the following general privacy rights to all our users:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we update or correct inaccurate or incomplete personal information.
• Right to Deletion: You may request that we delete your personal information, subject to applicable legal exceptions.
• Right to Data Portability: You may request that we provide your personal information in a structured, commonly used, and machine-readable format.
• Right to Withdraw Consent: Where we process your information based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
• Right to Opt-Out of Marketing: You may opt out of receiving promotional communications from us at any time by clicking the "unsubscribe" link in any marketing email or by contacting us directly.

8.4 How to Exercise Your Rights

To exercise any of the rights described above, please contact us using the following methods:

• Email: [email protected]
• Website: ranchs-spizza.click

We will verify your identity before processing your request to protect your privacy and security. We will respond to verified requests within the timeframes required by applicable law (generally 45 days under the CCPA/CPRA, with a possible 45-day extension when reasonably necessary). We may ask you to provide additional information to verify your identity and confirm your relationship with our company.

If you use an authorized agent to submit a privacy rights request on your behalf, we may require proof of the agent's authorization and verification of your identity.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by applicable law.

9.1 Retention Periods

After the applicable retention period has expired, we will securely delete or anonymize your personal information so that it can no longer be associated with you.

10. Children's Privacy

Pizza Ranch's website, online ordering system, and related digital services are designed for adult users. We do not knowingly solicit or collect personal information from minors under the age of 18. If you are under 18 years of age, please do not use our website or provide any personal information to us.

We comply with the Children's Online Privacy Protection Act (COPPA), which restricts the collection of personal information from children under the age of 13 without verifiable parental consent. If we discover that we have inadvertently collected personal information from a child under 13, we will promptly delete that information from our systems.

If you are a parent or guardian and believe that your child has provided personal information to us without your consent, please contact us immediately at [email protected], and we will take steps to remove that information from our records.

11. International Data Transfers

Pizza Ranch is based in the United States, and your personal information is primarily stored and processed in the United States. If you access our services from outside the United States, please be aware that your information will be transferred to and processed in the United States, where data protection laws may differ from those in your country of residence.

If we transfer personal information internationally (for example, to service providers located in other countries), we take appropriate steps to ensure that such transfers are conducted in compliance with applicable laws and that your personal information receives a level of protection consistent with this Privacy Policy. These safeguards may include contractual protections, such as standard data protection clauses.

By using our services, you consent to the transfer of your personal information to the United States and other countries where we or our service providers operate.

12. Third-Party Websites and Links

Our website may contain links to third-party websites, applications, or services that are not owned or operated by Pizza Ranch. This Privacy Policy does not apply to third-party platforms, and we are not responsible for the privacy practices or content of those third parties.

We encourage you to review the privacy policies of any third-party websites you visit before providing personal information to them. The inclusion of a link on our website does not imply our endorsement of the linked site or its privacy practices.

13. Do Not Track Signals

Some web browsers have a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activities tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals. Our website does not currently alter its data collection and use practices in response to DNT signals from your browser. However, you can manage your cookie preferences and opt out of certain tracking activities as described in Section 7 of this policy.

14. California-Specific Disclosures

In addition to the rights described in Section 8, California residents should be aware of the following disclosures required under California law:

14.1 Shine the Light Law

Under California Civil Code Section 1798.83 (also known as the "Shine the Light" law), California residents may request information about whether we share personal information with third parties for those third parties' direct marketing purposes. To make such a request, please contact us at [email protected].

14.2 Categories of Personal Information Disclosed

In the preceding 12 months, we may have disclosed the following categories of personal information to service providers for business purposes:

• Identifiers (name, email address, IP address)
• Commercial information (order history, transaction records)
• Internet or other electronic network activity information (website usage data, cookie data)
• Geolocation data (general location derived from IP address; precise location with consent)
• Inferences drawn from personal information to create a profile about your preferences

14.3 "Do Not Sell or Share My Personal Information"

We do not sell your personal information for monetary consideration. However, to the extent that sharing data with advertising partners for the purpose of cross-context behavioral advertising constitutes a "sale" or "sharing" under the CPRA, California residents have the right to opt out. To exercise this right, please contact us at [email protected].

15. How to File a Complaint

If you have concerns about how we handle your personal information and are not satisfied with our response to your inquiry, you have the right to file a complaint with the appropriate regulatory authority.

15.1 For California Residents

California residents may file a complaint with the California Privacy Protection Agency (CPPA) or the California Attorney General's Office:

• California Privacy Protection Agency: cppa.ca.gov
• California Attorney General: oag.ca.gov/privacy

15.2 For All U.S. Residents

You may also file a complaint with the Federal Trade Commission (FTC), which enforces federal consumer protection and privacy laws:

• FTC Complaint Center: ftc.gov/complaint

Before filing a complaint with a regulatory authority, we encourage you to contact us directly so that we have the opportunity to address your concerns. We are committed to resolving privacy-related issues promptly and effectively.

16. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page.
• Post a prominent notice on our website notifying you of the changes.
• Where required by applicable law or where we deem it appropriate, send you an email notification of the changes.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after the effective date of any changes constitutes your acceptance of the revised Privacy Policy.

If we make changes that materially affect your rights or our use of previously collected personal information, we will seek your consent where required by applicable law.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please do not hesitate to contact our privacy team using the details below: